How does my customer pay using Jim’s Pay Plan?
Your customer will access the Jim’s Pay Plan portal via the QR code or text to pay link you have been provided. From there they will follow extremely simple prompts that should take no more than 30 seconds to complete.
Do you charge late fees?
There are no late fees but if a customer misses a payment a dishonour fee may be payable by them.
Do you run a credit check?
Sometimes depending on the size of the payment plan but generally no. We conduct AML checks as required by law and with the customer’s consent.
Does my franchise have a limit?
There is no limit to how many of your current and future customers can use Jim’s Pay Plan.
What services can we use this for?
This product can be offered to customers accessing homeowner services.
Customer terms | Pay over monthly payments
- Payment plan for invoice size of $750 to $25,000
- 0% Interest to your customer
- Credit card surcharge: 1.5%
- Customer must own or be paying off a property and be over 25 years old
Customer terms | Pay in full
- No minimum or maximum invoice size
- 0% Interest to your customer
- Credit card surcharge: 1.5%
- No age limit
What happens if my customer's card is lost or stolen?
If a card is lost or stolen, the customer’s account needs to be updated with an alternative card. They can do this themselves.
Can we set up weekly or fortnightly instalments?
Our system is set up for monthly payments as this allows your customers the maximum cashflow benefit.
Can my customer pay out early?
Yes. They can just call us on (02) 8599 8413 and we'll arrange a payment.
Can the repayment date be changed?
Your customer can contact us to defer a payment and a fee may apply for doing so.
What happens if a customer contacts their credit card provider and disputes the charge (e.g., says the services weren't delivered)?
Jim’s Pay Plan has no way of knowing if a service has actually been provided/delivered satisfactorily to a customer. Chargebacks and disputes are substantially less common than in online shopping. In the unlikely event a customer contacts their card issuer to dispute the charge to their card, Jim’s Pay Plan will be required to exercise its Chargeback right for the outstanding amount as per Clause 4 in the terms & conditions. This is no different to what would happen if a customer paid a service provider in full via their credit card.