Your customer will access the Jim’s Pay Plan portal via the QR code or text to pay link you have been provided. From there they will follow extremely simple prompts that should take no more than 30 seconds to complete.
There are no late fees but if a customer misses a payment a dishonour fee may be payable by them.
Sometimes depending on the size of the payment plan but generally no. We conduct AML checks as required by law and with the customer’s consent.
There is no limit to how many of your current and future customers can use Jim’s Pay Plan.
This product can be offered to customers accessing homeowner services.
Customer terms | Pay over monthly payments
Customer terms | Pay in full
If a card is lost or stolen, the customer’s account needs to be updated with an alternative card. They can do this themselves.
Our system is set up for monthly payments as this allows your customers the maximum cashflow benefit.
Yes. They can just call us on (02) 8599 8413 and we'll arrange a payment.
Your customer can contact us to defer a payment and a fee may apply for doing so.
Jim’s Pay Plan has no way of knowing if a service has actually been provided/delivered satisfactorily to a customer. Chargebacks and disputes are substantially less common than in online shopping. In the unlikely event a customer contacts their card issuer to dispute the charge to their card, Jim’s Pay Plan will be required to exercise its Chargeback right for the outstanding amount as per Clause 4 in the terms & conditions. This is no different to what would happen if a customer paid a service provider in full via their credit card.